Legal Changelog

2020-28-02


Changes to Community Guidelines


If, for any reason you cannot “clock in” and “clock out” using the mobile application at the beginning and end of a shift, Syft will allow a grace period of up to four hours after the scheduled end time of your Shift. If you fail to provide this information by the conclusion of this grace period, Syft reserves the right to suspend your use of the Services.


In the event that you disagree with a timesheet, please Contact Us at help@syftapp.com within 48 hours of receiving your pay-slip to lodge a dispute with Syft and to state what you consider to be the correct times. Syft will consult with the Client in an attempt to resolve the dispute and will confirm the outcome to you in writing.


Failure to comply with the time recording procedure at clause 14.1 may result in a delay in making payment of the Remuneration and Holiday Pay to you as we investigate (in a timely fashion) the hours, if any, worked by you. Syft will not pay you for hours not worked.


The number of hours which you are required to work will be as set out in the Assignment. You are not obliged to work any hours in excess of those set out in the Assignment (“Overtime”), but may agree with the Client to do so. You will receive the Remuneration (plus Holiday Pay, if any) for any Overtime. If you incur any extra travel expenses as a result of working Overtime you may claim these from the Client via Syft. Claims for such expenses must be made within 24 hours of completing the Shift in respect of which they were incurred. Expenses will only be reimbursed where they are reasonably incurred and evidenced by receipts.


If you accept an Engagement which you are subsequently unable to attend, you must notify Syft immediately by cancelling the Engagement via the Service. If you cancel a Shift or an Engagement less than 24 hours (but more than 30 minutes) before that Shift or Engagement is due to start you will receive a “strike”. If you receive three strikes, Syft reserves the right to suspend your use of the Services and to require you to attend another induction session at the Syft offices to regain access to the Services.


Syft understands that sometimes plans change and that you may need to cancel a shift within 24 hours. You may work off your first or second strikes by completing 10 shifts without obtaining any further strikes. If you gain three active strikes Syft reserves the right to suspend your use of the Services and to require you to attend another induction session at the Syft offices to regain access to the Services.


If a Shift or Engagement is cancelled by the Client, Syft will take reasonable steps to give you as much notice as possible. If a Shift or Engagement is cancelled by the Client less than 24 hours before that Shift or Engagement is due to start, you may be paid compensation of up to 4 hours’ Remuneration. The payment of compensation will be determined by Syft acting in its sole discretion.


If you fail to attend your booking without notifying Syft, Syft reserves the right to terminate this contract and prevent you from using the Services. If you cancel the Engagement via the Service less than 30 minutes before that Shift or Engagement is due to start, Syft reserves the right to terminate this contract and prevent you from using the Services.

2019-24-10


Changes to Privacy Policy and Community Guidelines


Syft takes punctuality for Engagements very seriously. We encourage you to plan your journey ahead leaving room for delay. Once you arrive report to a manager/supervisor so you can clock in and generate a timesheet. If you are going to be late for a Shift, please Contact Us on Live Chat so that we can notify the Client.

2019-10-17


Changes to Privacy Policy


Change of office address; From 53 Parker Street, Holborn, London UK WC2B 5PT -to- 101 New Cavendish Street, Fitzrovia, London W1W 6XH


Changes to Terms & Conditions


Change of office address; From 53 Parker Street, Holborn, London UK WC2B 5PT -to- 101 New Cavendish Street, Fitzrovia, London W1W 6XH


Changes to Community Guidelines


Change of office address; From 53 Parker Street, Holborn, London UK WC2B 5PT -to- 101 New Cavendish Street, Fitzrovia, London W1W 6XH

2019-09-20


Changes to Terms and Conditions


Changes to 7. Terms of Engagements.

Addition of related engagement fees or cancellation fees of cleaner roles.

2019-02-14


Changes to Terms and Conditions


Changes to client payment obligations.

Expired promotional terms removed: Special Referral Bonus for Chefs September 2018, £100 Bonus for Birmingham Syfters, £50 Bonus for 10 shifts, Review on the App Store Bonus (Job Seekers) and Special Referral Bonus for Chefs, Baristas and Kitchen Porter.

2018-11-04


Changes to Terms and Conditions


Improved definition of Relevant period for temp to perm engagements.

Addition of our AWR policy.

Clarification on our temp to temp policy.

Clarification on our temp to third party policy.

Addition of temp to perm fees for Industrial sector.

2017-10-24


Changes to Community Guidelines


Changes to shift cancellations and notifications along with reasons for strikes/banning.

2017-10-16


Changes to Community Guidelines


An addition was made with respect to late payments and its incurred charges.

Other changes were done for simplification but no changes to the service or liabilities were made.


Changes to Community Guidelines


A Pension section was added to the Guidelines.

2017-09-12


Changes to Privacy Policy


Website address updated to https://syftapp.com/


Changes to Terms & Conditions


Invalid promotional campaigns now removed; Christmas 2016 Bonus, Marketing Vouchers.

Change of office address; From 88 Kingsway, London, WC2B 6AA -to- 53 Parker Street, Holborn, London UK WC2B 5PT

Changed office hours; From 0930-1800 to 0900-1800.


Changes to Community Guidelines


Change of office address; From 88 Kingsway, London, WC2B 6AA -to- 53 Parker Street, Holborn, London UK WC2B 5PT

Changed office hours; From 0930-1800 to 0900-1800.

2017-02-09


Changes to Community Guidelines



Worker’s Obligations


As a worker you are not obliged to undertake any work or assignment via the platform, however, if you do accept any work or assignment via the Company’s online platform you will be obliged by the following:

At the point of accepting an offer from the Client via the Services, you agree that you expect to be able to carry out the responsibilities of the job offer.

Co-operating with the Client’s reasonable instructions and accept direction, supervision and control of any responsible person within the Client’s organisation.

Observe and obey any relevant rules and regulations of the Client’s establishment.

Take all reasonable steps to safeguard your own health and safety and that of any other person who may be present or be affected by your actions whilst on an assignment and comply with the health and safety policies of the Client.

Not engage in any misconduct or behaviour that is detrimental to the interests of the Company and the Client. This includes any actions that could bring the Company or the Client into disrepute and/or which results in loss of business for either party.

Places of Work

You will be required to work at the venue of each event for which you have agreed to provide your services. No travelling expenses will be paid for events unless agreed via the Syft platform with the Client or agreed with Syft in writing.

Lateness

IF YOU ARE REPORTED LATE TWO TIMES OF MORE THAN 10 MINUTES YOU WILL BE SUSPENDED FROM THE PLATFORM AND WILL HAVE TO ATTEND ANOTHER INDUCTION SESSION AT OUR OFFICES TO TRY AND GET REVERIFIED.

Remuneration Timesheets

FAILURE TO CLOCK IN AND OUT USING THE MOBILE APPLICATION WILL RESULT IN PAYMENT BEING DELAYED BY UP TO 28 DAYS. PLEASE REMEMBER TO SEEK OUT YOUR SITE CONTACT SO YOU CAN BE SCANNED IN AND OUT.

Payroll will be paid within a maximum of 10 days provided all terms and conditions are followed.

Feedback and Ratings

By using the Services, you agree to be given feedback by clients for whom you have provided services for. You acknowledge that feedback will consist of ratings and reviews left by Users and that these ratings and reviews will be used by Syft to display on your profile publically. Syft is not legally responsible for any rating or review posted on its services by any users or third parties.




Changes to Community Guidelines


Payment

Timesheets are automatically calculated on Syft’s Service from when the Job Seeker clocks in and clocks out on their smartphone device, at the beginning and the end of their shift respectively. All timesheets for shifts worked from Monday to Sunday in the previous week, need to be approved by 6pm GMT Monday. Failure to approve shifts by that time will result in you being charged the hours that are on the timesheet after 6pm that Monday.

Clients will be invoiced weekly on Tuesdays showing the details of the use of the Service for shifts that started between Monday 00:00am – Sunday 23:59pm in the previous week. Payment is due by bank transfer within 14 days unless another agreement has been signed outside these terms.

2016-06-17


Changes to Community Guidelines



Non-Circumvention


For a period of up 30 weeks from the date of the last shift involving relevant parties engaged via Syft, Users agree not to engage in a contract for services or employment outside Syft, without using Syft’s services. Any attempt at engaging clients outside of Syft’s services could result in a fine of £150 and immediate removal from the platform.

Timesheets


If you disagree with the time-sheet you will have up to 48 hours from when you receive your payslip to lodge a dispute with us the Company to state what you believe to be the correct time. The company will then consult the Client in an attempt to resolve the dispute and will provide final answer on the matter.

FAILURE TO CLOCK IN AND OUT USING THE MOBILE APPLICATION WILL RESULT IN PAYMENT BEING DELAYED BY UP TO 28 DAYS. PLEASE REMEMBER TO SEEK OUT YOUR SITE CONTACT SO YOU CAN CLOCK IN AND OUT.


Change of office address to 88 Kingsway, London, WC2B 6AA




Changes to Terms of Service



Non-Circumvention


For a period of up 30 weeks from the date of the last shift involving relevant parties engaged via Syft, Users agree not to engage in a contract for services or employment outside Syft, without using Syft’s services. Clients can purchase the right to engage a Job Seeker directly for employment or contracts outside of Syft’s services by seeking our prior written consent or paying a fee decided at Syft’s discretion. Failure to seek consent from Syft when trying to engage a worker outside Syft’s consent can result in fines of up £2000, getting banned from the Services and legal action.


Invoicing


Clients will be invoiced weekly on Friday showing the details of the use of the Service for that week for shifts completed before 12pm Thursday. Payment is due by bank transfer within 14 days unless another agreement has been signed outside these terms. Change of office address to 88 Kingsway, London, WC2B 6AA

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