Enterprise Account Director

What is Syft?

Founded in 2015, Syft is an on-demand marketplace helping Job Seekers and Employers have 100% control and choice over shifts worked in real time. We want to enable Job Seekers to control their schedule, choose their work and enable them to work as many or as few shifts as they want. The platform enables Employers to book reliable, rated and verified staff immediately. At Syft, we’re harnessing innovative technology to revolutionise the flexible staffing sector.

 

About Us

Our mission is to help people get jobs by democratising work and giving jobseekers ownership, control, and choice. We are working hard to build a world where access to work and jobseekers are frictionless.

Our results speak for themselves, £8.75 million in VC funding between 2016 and 2018, ‘Recruitment Technology Innovation of the Year’ at the Recruiter Awards, ‘Hottest Platform Economy / Marketplace’ at the Europas and ranked 7th in the ‘Startups 100’ in 2018.

Syft has grown to nearly 200 employees across 8 offices around the UK. In 2019 Syft was acquired by Indeed.com, the world’s #1 job site, allowing us to match our synergies and skyrocket our journey.

 

Summary of the role

Reporting to the Enterprise Director, the role of the Enterprise Account Director is to manage the ongoing Client relationships for Syft.

You will manage existing client accounts and recent business wins with a view to increasing revenue and profitability. The Account Director will develop and own the account plan for each account.

The purpose of the role is to identify new lines of business (growth) and account manage key clients in line with agreed contracts and KPI’s for any neutral vendor or managed service contract and to provide strategic, unbiased and objective advisory services which assist our clients in improving productivity, recruitment processes, overall performance and savings.

 

Responsibilities and Duties

 

Account Management

  • Overall management of the contract and client relationship at strategic level
  • Manage the contract operational performance P&L.
  • Manage and measure the budget forecasting and reforecasting process for the contract
  • Proactively manage Clients in line with contractual KPIs
  • To actively source and apply business intelligence by gathering relevant, accurate and timely information; interpreting and applying this to gain insight into client challenges of our clients and identify potential opportunities growth and service improvements
  • Prepare and deliver highly effective client business cases and presentations that get the client’s attention
  • Sharing of industry best practices with clients to maximise the value of Syfts solutions and services
  • Research and analysing data, present recommendations to the clients and set a schedule for implementing improvements.
  • Deliver comprehensive MI reporting information to the client and ensure monthly performance reviews are diarised and managed
  • Manage senior stakeholder relationships; bring the senior management team together on a regular basis and chair review meetings
  • Measure and monitor end user satisfaction across all sites and provide detailed reporting and analysis on satisfaction trends together with improvement plans.
  • Manage, measure and deliver contract specific MI and reporting data for the client organisation
  • Carry out initial risk management review across the contract and ensure all key mitigations form part of the contract risk plan

 

Business Development

  • Contribute to business development through growth of the existing account and new business prospects
  • Develop an account plan for assigned accounts that will form the basis for value-driven sales growth.
  •  Execute this plan to grow shifts month on month
  • Create awareness within the assigned accounts of the group’s other offerings.

 

People Management

  • Provide leadership in the development and growth of the account management team; cultivate a culture of focused hard work, collaboration, accountability and results through robust people development and performance accountability
  • Carry out team competency reviews across the contract ensuring the right standards of performance can be achieved
  • Implement staff performance management program to team ensuring a full performance management framework is set up across all levels of staff.

 

Core Competencies

  • Understands client business strategy, drivers and priorities – understands the client’s vision, goals, strategy, drivers, plan and priorities. Can articulate the client’s formal and informal organisation.
  • Demonstrates a deep understanding of the clients’ business needs and anticipates clients’ requirements beyond the current engagement to add value to their long term business.
  • Demonstrates an understanding and maps the power relationships in the client, develops and delivers action plans to actively manage stakeholders to achieve account objectives.
  • Uses own understanding of client’s business needs to manage client expectations effectively.
  • Doesn’t over promise, always follows through on commitments and ensures no surprises. Uses confirmation and clarification techniques to manage expectations. Actively manages the perceptions of key stakeholders in client accounts.
  • Uses understanding of psychology of relationships, individuals and situations to plan and build long term mutually advantageous relationships with clients.
  •  Networking – actively networks colleagues inside and outside Syft to build new relationships.
  • Managing personal impact – builds rapport and makes strong connections with individuals and groups. Identifies client’s style and preferences and ‘hot buttons’. Reads situations accurately and adapts his own style appropriately. Invokes client confidence.
  • Interpersonal Communication – presents information concisely and articulately. Listens actively and questions effectively. Accurately interprets verbal and non-verbal signals and responds accordingly. Crafts key messages and produces tailored concise and powerful written communications.
  • Assertiveness / conflict resolution – uses a range of conflict resolution techniques to achieve own goals and strengthen client relationships. Challenges others effectively.
  • Facilitating – adopts a facilitative style, guides dialogue to achieve shared objectives and ownership of outputs
  • Inviting and acting on feedback – actively seeks feedback on own performance and uses this to modify approach
  • To actively source and apply business intelligence by gathering relevant, accurate and timely information; interpreting and applying this to gain insight into client challenges and identify potential sales opportunities with existing clients.

 

Experience Required

  • Min 3 years in a senior account management role, multi-site operations preferred
  • Experience of recruitment sector temporary and permanent
  • Collecting, analysing and interpreting data & statistics
  • High degree of direction, self-reliance, assertiveness and the ability to hit the ground running
  • Excellent communicator
  • Commercial and finance acumen in managing contracts and accounts
  • Analytical skills and intermediate IT skills, such as Word, Excel
  • Experienced in managing senior stakeholder relationships as well as site level
  • Have extensive and demonstrable previous experience in a client facing role with either a soft, hard, development or communications specific competency
  • Be Highly Customer Focused and understand the need for a customer service framework across the contract at all levels
  • Have a dynamic and infectious character with a clear desire to succeed.
  • Be project management focussed and able to plan and execute complex and fast-moving projects
  • Be Highly Customer Focused and understand the need for a customer service framework across the contract at all levels
  • Have demonstrable leadership skills with a clear focus on building and leading teams to success
  • Have sound financial acumen and exhibit good commercial skills

 

Out of scope

  • Subcontractor relationships and audits would be conducted by the Partnership Manager.

 

You’ll fit right in at Syft if:

You’re Flexible– able to consider challenges from different perspectives.

You’re Entrepreneurial– see how a challenge could become an opportunity.

You take Accountability through thick and thin, inviting ideas for improvement.

You’re Data Driven– see the necessity of analysing metrics when devising solutions.

You’re Passionate about what you do and self motivated.

You can Adapt to your team’s challenges and Collaborate with other departments.

 

What you’ll get:

  • Flexible work arrangements, remote and working from home.
  • Employee Assistance programs, free eyecare vouchers, discounted gym memberships and more.
  • Unique bonus structure for every employee.
  • Social events and lunch and learns.
Equal Opportunities

We are an equal opportunity employer. We welcome applications from all qualified applicants, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic.

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Can't find what you're looking for, or have a question about working at Syft? We're always on the lookout for new talent, so feel free to get in touch with our recruitment team at:

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