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Customer Support Executive

 

At Syft, we’re harnessing innovative technology to revolutionise the flexible staffing sector. Founded in late 2015, our app connects fully vetted and qualified jobseekers with a range of top hospitality, industrial and facilities management brands.

Our results speak for themselves, £8.75 million in VC funding between 2016 and 2018, ‘Recruitment Technology Innovation of the Year’ at the Recruiter Awards, ‘Hottest Platform Economy / Marketplace’ at the Europas and ranked 7th in the ‘Startups 100’ in 2018.

In 2019 we were bought by Indeed, the World’s #1 job site, allowing us to match our synergies and skyrocket our journey.

We are proud to state we are experiencing 3x year-on-year growth and currently have 26,000+ high quality workers verified on our app. Our internal team now boasts over 100 dedicated professionals in the UK.

 

Responsibilities & Duties

  • Providing support to Syft’s clients and workers, via email & telephone
  • Full understanding of Syft’s platform, to efficiently manage all bookings
  • Providing reports on all aspects of Syft’s bookings
  • Playing an integral role in managing all day-to-day operations, liaising between clients, workers and Syft’s internal Account Managers
  • Providing above support on a rotational shift basis; which covers 06.30 – 15.00 & 14.00 – 22.30, Monday to Saturday, 07.00 – 15.30 & 12.30 – 21.00 on Sundays (shifts can vary, depending on busy periods)

 

Qualifications and Skills

  • Strong telephone skills and the ability to provide excellent customer support
  • Computer savvy and able to use a variety of platforms, as well as MS Office
  • A successful, energetic self-starter, with strong initiative
  • A high level of integrity; always focused on the customer’s long-term success
  • A familiarity with the hospitality or industrial/warehousing industry is an advantage
  • Ability to cover flexible shifts

 

Benefits

  • Industry competitive salary and a generous bonus scheme
  • Regular team building events
  • Benefits such as free mobile phone insurance, discounts on gym membership, health insurance and plenty more!

 

You’ll fit right in at Syft if:

  • You’re flexible – you’ll muck in and help with anything
  • You’re proactive and always willing to learn
  • You prefer a start-up environment because you want to have an impact and love being in a fast-paced company

 

Syft is proud to be an equal opportunity employer that wants to build a welcoming and diverse working environment. All qualified applicants will be considered for employment without regard to ethnic background, race, religion, sex, gender identity or expression, sexual orientation, neuro-diversity, disability, age, or any other non-merit based or legally protected grounds.

Job Category: Operations
Job Type: Full Time
Job Location: London

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