Customer Services Executive (P/T)

What is Syft?

Founded in 2015, Syft is an on-demand marketplace helping Job Seekers and Employers have 100% control and choice over shifts worked in real time. We want to enable Job Seekers to control their schedule, choose their work and enable them to work as many or as few shifts as they want. The platform enables Employers to book reliable, rated and verified staff immediately. At Syft, we’re harnessing innovative technology to revolutionise the flexible staffing sector.

 

About Us

Our mission is to help people get jobs by democratising work and giving jobseekers ownership, control, and choice. We are working hard to build a world where access to work and jobseekers are frictionless. Our results speak for themselves, £8.75 million in VC funding between 2016 and 2018, ‘Recruitment Technology Innovation of the Year’ at the Recruiter Awards, ‘Hottest Platform Economy / Marketplace’ at the Europas and ranked 7th in the ‘Startups 100’ in 2018. Syft has grown to nearly 200 employees across 8 offices around the UK. In 2019 Syft was acquired by Indeed.com, the world’s #1 job site, allowing us to match our synergies and skyrocket our journey.

 

Responsibilities & Duties

  • Providing support to Syft’s clients and workers, via email & telephone
  • Full understanding of Syft’s platform, to efficiently manage all bookings
  • Providing reports on all aspects of Syft’s bookings
  • Playing an integral role in managing all day-to-day operations, liaising between clients, workers and Syft’s internal Account Managers
  • Providing above support on a rotational shift basis; (Week 1 Mon, Week 2 Fri) Half Day 13:00-17:00 , Week 1 Sat & Sun – 08:30 – 17:00, Week 2 Sat & Sun – 09:30 – 18:00.

 

What do you need?

  • Strong telephone skills and the ability to provide excellent customer support
  • Computer savvy and able to use a variety of platforms, as well as MS Office and G Suite
  • A successful, energetic self-starter, with strong initiative
  • A high level of integrity; always focused on the customer’s long-term success
  • A familiarity with the hospitality or industrial/warehousing industry is an advantage
  • Ability to cover flexible shifts

 

You’ll fit right in at Syft if:

You’re Flexible– able to consider challenges from different perspectives.

You’re Entrepreneurial– see how a challenge could become an opportunity.

You take Accountability through thick and thin, inviting ideas for improvement.

You’re Data Driven– see the necessity of analysing metrics when devising solutions.

You’re Passionate about what you do and self motivated.

You can Adapt to your team’s challenges and Collaborate with other departments.

 

What you’ll get:

  • Flexible work arrangements, remote and working from home.
  • Employee Assistance programs, free eyecare vouchers, discounted gym memberships and more.
  • Unique bonus structure for every employee.
  • Social events and lunch and learns.
Equal Opportunities

We are an equal opportunity employer. We welcome applications from all qualified applicants, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic.

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Get in touch

Can't find what you're looking for, or have a question about working at Syft? We're always on the lookout for new talent, so feel free to get in touch with our recruitment team at:

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