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Customer Retention Executive

At Syft, we’re harnessing innovative technology to revolutionise the flexible staffing sector. Founded in late 2015, our app connects fully vetted and qualified jobseekers with a range of top hospitality, industrial and facilities management brands.

Our results speak for themselves, £8.75 million in VC funding between 2016 and 2018, ‘Recruitment Technology Innovation of the Year’ at the Recruiter Awards, ‘Hottest Platform Economy / Marketplace’ at the Europas and ranked 7th in the ‘Startups 100’ in 2018.

In 2019 we were bought by Indeed, the World’s #1 job site, allowing us to match our synergies and skyrocket our journey.

We are proud to state we are experiencing 3x year-on-year growth and currently have 26,000+ high quality workers verified on our app. Our internal team now boasts over 100 dedicated professionals in the UK.


Responsibilities and Duties

  • Reporting of inactive clients at a daily, weekly, monthly level
  • To understand the reasoning behind each inactive account
  • Communicate between sales, operations, marketing and other areas of the business to ensure success
  • Re-engage clients, including support and planning moving forward
  • Create business cases to deliver targeted improvements in churn / revenue performance
  • Secure meetings for members of the Client Executive team where necessary to build client relationships
  • Fully understand customer recruitment patterns and requirements
  • Enter & manage accurate data on Salesforce
  • Go the extra mile to meet quotas and facilitate revenue growth


Qualifications and Skills

  • A drive to succeed in sales & customer service
  • Proven track record in a similar role
  • A personable style and the confidence to develop relationships via telephone
  • Data driven and client focused
  • Be able to think on your feet
  • A target-focused mindset and a lot of ambition!


You’ll fit right in at Syft if:

  • You’re flexible – you’ll muck in and help with anything
  • You’re proactive and always willing to learn
  • You’re looking for long term career opportunities
  • You prefer a start-up environment because you want to have an impact and love being in a fast-paced company


Syft is proud to be an equal opportunity employer that wants to build a welcoming and diverse working environment. All qualified applicants will be considered for employment without regard to ethnic background, race, religion, sex, gender identity or expression, sexual orientation, neuro-diversity, disability, age, or any other non-merit based or legally protected grounds.

Job Category: Business Development
Job Type: Full Time
Job Location: Manchester

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