What is Indeed Flex?
Founded in 2015 under the name Syft, Indeed Flex is an on-demand marketplace helping Job Seekers and Employers have better control and choice over shifts worked in real time. We want to enable Job Seekers to control their schedule, choose their work and enable them to work as many or as few shifts as they want. The platform enables Employers to book reliable, rated and verified staff immediately. At Indeed Flex, we’re harnessing innovative technology to revolutionise the flexible staffing sector.
In 2019, Syft was acquired by Indeed.com, the world’s #1 job site, allowing us to match our synergies and skyrocket our journey. This exciting stage means that Syft is ready to bring the Future of Work to the US under the name Indeed Flex. If you want to see your efforts make an immediate impact, then this role is for you!
We are proud to state we are experiencing rapid YoY and currently have 35,000+ high quality workers verified on our app (in the UK). Syft has grown to nearly 200 employees across 8 offices around the UK and has expanded into the US this year.
Summary of the role
We are looking for an experienced Operations Manager with the self-direction, vision and ability to manage, build and scale our Support and Operations Teams. Based in Austin, and reporting to the VP of Operations, you will need to be highly-organized, diligent and always looking to do more with less.
The successful candidate will have solid team management experience and excellent communication skills with the ability to be flexible, prioritize tasks and manage time effectively. They will require a mindset to challenge traditional processes and the people-forward philosophy to invest in and develop an amazing team that is set to change the world of temporary recruitment.
Our United States operations include major Texas hubs (Austin, Dallas and Houston) but the successful candidate will be required to develop strategies to support our expansion into further Texas cities and into new states across the United States. The role involves managing and leading a team of local Customer Support & Operations Team Leads, and building and fostering strong cross-functional relationships with senior stakeholders across Operations, Finance, Legal, Marketing, etc.
Responsibilities and Duties
The Operations Manager, US is responsible for managing and optimizing our customers’ experience and interactions across all channels. Your mission is to deliver a world-class experience for every shift and support interaction with high quality and efficient delivery.
Essential Skills & Experience
Desirable Skills & Experience
You’ll fit right in if:
We are an equal opportunity employer. We welcome applications from all qualified applicants, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic.
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