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Syft Job Retention Scheme and FAQ (Updated 20/11/2020)

  • Angela Tang
  • 15th July 2020

November Furlough FAQ – 20/11/2020

1. I didn’t get a furlough email, why am I not eligible?

To be eligible for November furlough, workers would have originally been verified for hospitality, would have qualified and received furlough between Mar-Jul, workers must be on Syft’s payroll 30th October 2020. Workers must also have been active on the app from 1st September 2020. Workers also may not be currently in a full time or direct temporary contract with Syft.

2. I received the furlough email. What do I need to do? How do I opt-in?

Those eligible for November furlough received an email on 20 November with the subject line ‘Covid-19 – Your November Furlough Status with Syft’. Within this email there is a button to opt in to receive furlough. You must opt in immediately as your furlough will only commence from the date you opt in.

If you have read the email carefully and agree to be furloughed on the terms set out, please click the button linked in the email to confirm. You must opt in to be furloughed as soon as possible: your new furlough period cannot commence, and therefore you will not be entitled to any pay, until you have done so.

You will receive confirmation of the amount of furlough you are entitled in the first week of December and November furlough will be paid 11 December 2020.

3. I have accepted the furlough via the link in the email. What do I do now?

The Syft team has been working hard all year to try and find new clients with new work opportunities for our community. With this in mind, we would encourage you to continue searching on the Syft App to secure work where possible.

If you can find and accept an offer of work, great! This will have the effect that you will become “flexibly furloughed”, meaning that the amount of pay you receive from that work will be taken into account when establishing how much you are entitled to receive under the furlough scheme.

4. How will my furlough wage be calculated?

Your furlough will be calculated in line with the Coronavirus Job Retention Scheme guidelines which are 80% of your regular wages up to a cap of £2,500 per month. Your “regular wages” will be whatever you earned through Syft in the same month 12 months ago (so, for example, for December 2020 it would be December 2019), or 80% of the average of what you earned from Syft in each month (or part month) of the 2019/20 financial year, whichever is the higher. See the example below:

Example 1:
Sam joined Syft in Jan 2019 and was paid £1000 gross income from Syft in the November 2019 PAYE period. Since then, Sam has made a total of £5000 with Syft from April 2019 to March 2020 for PAYE, so his average monthly earnings would be £5000/12 months in the 2019/20 financial year (April 2019 to March 2020) = £416.67.

If Sam is eligible for November furlough and has accepted the furlough terms in the email, he would be paid 80% of the greater amount, which is 80% x £1000 = £800, subject to tax, national insurance and pensions deductions. The calculations have included holiday pay.

Sam worked 100 hours in November 2019 at a rate of £10 per hour and received a gross salary of £1000. During November 2020, Sam only was able to work for 40 hours during November 2020 due to reduced shifts being posted in his area. Sam would receive flexible furlough which would top up his November 2020 gross salary to £800.

5. What date will I receive November’s furlough? When will I be paid?

All eligible workers will receive November’s furlough payment on 11 December 2020 as long as you provide us with your acknowledgement to opt into the scheme.

6. Will you be running the Job Retention Scheme from January – March?

If workers continue to not receive shifts and work opportunities within a 10 mile radius of their set location, we will continue to assess how we can support those workers during this time. Syft is continually looking into how we can support our workers throughout COVID-19, but of course this is subject to change based on the UK Government’s continuation of support. With the UK lockdown rules changing weekly, we can not guarantee what months we will be offering the scheme. As soon as we have an update regarding December furlough, we will reach out to the Syfter community. We plan to announce the December furlough scheme on 11 December 2020.

7. Can I still work with other employers/agencies?

You are still permitted to work with other employers. This will not affect your furlough status with Syft. And if you choose, you are also permitted to volunteer during your furloughed time.

8. I’m in self-isolation, can I still be furloughed?

Government guidance indicates that “employees on sick leave or self-isolating should get Statutory Sick Pay (SSP) but can be furloughed after this”. This means for Syfters who are currently on SSP, you will be able to accept being furloughed after you come off sick leave. For Syfter’s who are in self-isolation but do not receive SSP, they can accept to be furloughed now.

9. Am I able to get furloughed if I have applied for Universal Credit or other grants?

If your salary is reduced as a result of being furloughed, you may be eligible for support through the welfare system, including Universal Credit, as it is means-tested. If you are already on Universal Credit beforehand, and if you’re earning less because you’re on furlough, your Universal Credit payment might change – find out how earnings affect your payments here.

10. If I furlough for November does this mean I can’t work in December?

Your acceptance to November furlough does not mean you cannot work in December. However, only those who don’t work in December due to no shifts being available in a 10 mile radius to their set location within the Syft app will be eligible for furlough in January 2021.

11. Is flexible furlough an option?

We are offering flexible furlough to those workers that meet the selection criteria stated previously. If you can find and accept an offer of work, great! This will have the effect that you will become “flexibly furloughed”, meaning that the amount of pay you receive from that work will be taken into account when establishing how much you are entitled to receive under the furlough scheme.

12. How do I know if I have been accepted/processed to be furlough?

You have received an email that allows you to accept participation to be furloughed. Provided you have clicked the “Accept” button you will qualify for furlough from the date you accept.

13. How can I see how much I earnt each month in 2019/2020?

You can check the payslips on Paycircle. Your previous year payments will be calculated on what has been paid.

14. I haven’t worked a shift this year, will I still be eligible?
If you qualified furlough between March – July 2020, have been active on the Syft App since 1 September 2020, and were on Syft’s payroll in October 2020, you are eligible for November furlough.

15. Will my account be unverified?
No, your Syft account will not be unverified regardless of if you choose to opt-in for furlough. In any case, we would encourage you to continue to use the Syft App to secure work where possible. We will then review your ability to work based on jobs offered within a 10 mile radius from your set location on the app during the current month. If you accept an offer of work, this will have the effect that you will become “flexibly furloughed”, meaning that the amount of pay you receive from that work will be taken into account when establishing how much you are entitled to receive under the furlough scheme.

16. Will Syft be running furlough for December?
We will be working alongside government guidelines on a monthly basis to understand if we are able to offer furlough to our workers. With the UK lockdown rules changing weekly, we can not guarantee what months we will be offering the scheme. As soon as we have an update regarding December furlough, we will reach out to the Syfter community. We plan to announce the December furlough scheme on 11 December 2020.

17. Why didn’t you do September/October furlough?

We are continuously following Government guidelines when reviewing our participation with the Job Retention scheme. For this period, we were seeing the ease of lockdown and the opening of Hospitality, as well as improvement in the business environment of Industrial, Retail and Facilities management sectors, resulting in an increase in shift availability on the Syft app and did not feel we would be able to apply for this grant. Unfortunately the cost of providing furlough is also not sustainable for Syft.

18. What happens if I confirmed to work a shift further than 10 miles away?

We would always prefer to support you in getting work than offer you furlough. If you are able to confirm a shift further away you may still qualify for Furlough if you worked less hours than the same time last year. As a reminder, under this Scheme, employers will be able to furlough workers who have no or reduced work as a direct result of the outbreak.

19. If it is a Government Scheme, why have you set a criteria?

As per Government guidelines, we have to demonstrate that we did not have sufficient work for our workers to qualify for Furlough. As we have seen an increase in shift availability in Industrial, Retail and Facilities Management on the Syft app, we are having to demonstrate the impact of no work availability for hospitality workers in their area who had previously had access to work at the same time last year.

20. What does active on the app mean?

Your active status on the app relates to the last action you took on the Syft platform. Examples are: logging in, applying for a job or searching for a job etc.

21. How can I check when I was put on Syft’s payroll?

You should be able to see this from your Paycircle account.

22. Can I be on furlough and still work, are you doing flexible furlough?

Yes. During November and December we will continue to post shifts and would encourage you to secure work where possible. We will then review your ability to work based on jobs offered within a 10 mile radius from your set location on the app during the current month. If you accept an offer of work, this will have the effect that you will become “flexibly furloughed”, meaning that the amount of pay you receive from that work will be taken into account when establishing how much you are entitled to receive under the furlough scheme.

23. Can I stop working and be put on furlough?

You can only be placed on furlough if you meet the selection criteria.

24. I’ve only just been verified, can I be on furlough?

If you have only just been verified then you do not qualify to receive furlough as you do not meet the selection criteria. You must have qualified and received furlough between March-July 2020 as well as been active on the Syft App since 1st September 2020 to be eligible for November furlough.

25. Why is it stopping in January? The government has mentioned an end date of March 2021?

The UK Government has extended the Job Retention Scheme till the end of March 2021. The extension will be reviewed in January to examine whether the economic circumstances are improving sufficient enough to change the nature of the scheme. Syft will be offering furlough to eligible hospitality workers through to January 2021 and will review the changes to the scheme following further updates from the Government in January 2021.

26. Will I need to opt in again for December/January furlough?

You will not have to opt in again for furlough in the future. Once you have opted-in for November furlough we will record your consent for the future reference. We will continue to inform you on the status of your furlough for December and January and will provide further updates if Syft decides to participate in the scheme beyond January 2021.

27. Why is Furlough not being backdated? 

Syft is continually looking into how we can support our workers throughout COVID-19, but of course our support needs to be in line with UK Government’s guidelines. Unfortunately, this means that we are unable to provide retrospective furlough for the start of November and furlough for the November period will begin once your opt-in is received.

17/11/2020

We hope you are well and staying safe!

Thank you for your continued support and patience so far. We want to share with you an update regarding the Job Retention Scheme. As you’re aware the UK Government has extended the Job Retention Scheme till the end of March 2021. The extension will be reviewed in January to examine whether the economic circumstances are improving sufficient enough to change the nature of the scheme.  Syft will be offering furlough to eligible hospitality workers through to January 2021 and will review the changes to the scheme following further updates from the Government in January 2021. 

Although we have seen an increase in shift availability in Industrial, Retail and Facilities Management on the Syft app, the Hospitality industry has unfortunately once again been badly affected. We are therefore pleased to be participating in the Job Retention Scheme for the second time in order to support those hospitality workers who, based on their locations, have not been able to access new work opportunities during this time. For those hospitality workers, who are living in areas where there are work opportunities available, we encourage you to head to the Syft app and explore new shifts now! 

Some of you may be interested in claiming for Jobseekers Allowance, you can find more information on this Government funded scheme here. Via this link you will be able to see if you are eligible for Jobseeker’s Allowance and find out more information on how you can apply.

As a reminder, the Job Retention Scheme is a scheme set by HMRC and the government, not Syft. Under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak and will be able to pay 80% of wages, up to a cap of £2,500 per month. The payment calculation is based on guidelines and regulations that the UK government set. We have followed the government’s guidelines closely.

Eligibility 

Those eligible to be furloughed must have been active on the Syft app from 1 September 2020 and NOT have received a job offer (in any roles that you are verified for) within 10 miles radius in the last 30 days. Additionally, you must have also been a registered employee on Syft’s payroll as of 30th October 2020.  

If you are eligible you will receive a separate email this week explaining the scheme and your November furlough wage in more detail, as well as with the opportunity to participate and Opt-In. 

Being furloughed is not compulsory of course, however, we encourage those eligible to opt in if worker demand in your area is low. If you agree to be furloughed, you will remain on the Syft payroll.

If you have any Furlough queries please contact help@syftapp.com. 

Thank you for your continued patience and understanding,

Team Syft

14/08/2020 (Outdated)

We hope you are well and are keeping safe during these challenging times. 

On 14 August we sent an email updating you on the Job Retention Scheme, it’s changes and how we are intending to support our workers. The email stated that we are offering full Furlough until the end of July 2020. We are very happy to offer eligible Syfters the Job Retention Scheme again for July 2020. For industrial and facilities management workers, we have seen an increased demand so the Scheme would not be applicable. To read the full update sent on 6 July please see here

The Job Retention Scheme is a scheme set by HMRC and the government, not Syft. We would like to thank you for your patience and to assure you that we will do everything possible to support you through this difficult period. 

To remind everyone, under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak and will be able to pay 80% of the wages, up to a cap of £2,500 per month. The payment calculation is based on guidelines and regulations that the UK government set. We have followed the government’s guidelines closely and believe this scheme still provides the best support for our community. 

Eligibility 

​​​​​​Those eligible to be furloughed must be hospitality workers who have been on Syft’s Payroll from November 2019 to 5th March 2020. If you are eligible for the scheme, your June furlough period will start after your last shift with us in the month of June and the minimum furlough period was/will be three weeks. 

You will receive a separate email today explaining the scheme and your June furlough wage in more detail, as well as with the opportunity to participate and Opt-In. If you are eligible and accept to be furloughed by 24 August, the June furlough wages will be paid on 28 August. 

If you are eligible you must opt in to be furloughed by 23:59 24 August. You will not have the opportunity to opt-in for July furlough after this date.

Being furloughed is not compulsory of course, however, as this is the final furlough payment it will not impact you working in August, therefore we encourage those eligible to opt in. If you agree to be furloughed, you will remain on the Syft payroll.

Please see here for FAQs relating to the Job Retention /Scheme and July’s furlough. 

If you have any further queries please contact help@syftapp.com.

Thank you for your continued patience and understanding,

Team Syft

To stay up to date and connected during this time, please join our Syfter Facebook Community here.

15/07/2020 (Outdated)

We hope you are well and are keeping safe during these challenging times. 

On 6 July we sent an email updating you on the Job Retention Scheme, it’s changes and how we are intending to support our workers. The email stated that we will be looking to extend Full Furlough until the end of July 2020. We are very happy to offer eligible Syfters the Job Retention Scheme again for June 2020. For industrial and facilities management workers, we have seen an increased demand so the Scheme would not be applicable. To read the full update sent on 6 July please see here

The Job Retention Scheme is a scheme set by HMRC and the government, not Syft. We would like to thank you for your patience and to assure you that we will do everything possible to support you through this difficult period. 

To remind everyone, under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak and will be able to pay 80% of the wages, up to a cap of £2,500 per month. The payment calculation is based on guidelines and regulations that the UK government set. We have followed the government’s guidelines closely and believe this scheme still provides the best support for our community. 

Eligibility 

​​​​​​Those eligible to be furloughed must be hospitality workers who have been on Syft’s Payroll from November 2019 to 5th March 2020. If you are eligible for the scheme, your June furlough period will start after your last shift with us in the month of June and the minimum furlough period was/will be three weeks. 

You will receive a separate email today explaining the scheme and your June furlough wage in more detail, as well as with the opportunity to participate and Opt-In. If you are eligible and accept to be furloughed by 20 July, the June furlough wages will be paid on 24 July. 

If you are eligible you must opt in to be furloughed by 23:59 20th July. You will not have the opportunity to opt-in for June furlough after this date.

Being furloughed is not compulsory of course, however, we do believe this is the best option for those whose industry has been particularly affected. If you agree to be furloughed, you will remain on the Syft payroll. However, you will not be permitted to continue working for Syft and your profile will be temporarily unverified. Rest assured your account will have been re-verified since the June furlough has ended.

Please see here for FAQs relating to the Job Retention /Scheme and June’s furlough. 

If you have any further queries please contact help@syftapp.com.

Thank you for your continued patience and understanding,

Team Syft

To stay up to date and connected during this time, please join our Syfter Facebook Community here.

06/07/2020 (Outdated)

We wanted to provide you with an update on Syft’s position in supporting you with furlough during this current environment. 

As you are aware the Job Retention Scheme was initially intended to run for at least 3 months from 1 March, but was extended twice by the government – first to the end of June and later for a further period from July to the end of October. When announcing this further extension, the government also announced that there would be adjustments to the Scheme during the July to October period to allow new flexibility and to gradually reduce the level of financial support provided by the government.

The key changes to the scheme are:

▶️ The Scheme will be closed to new entrants from 30 June 2020. Claims from July onwards will be restricted to workers who had previously been on furlough for at least a three week period under the Scheme in its original form, at any time between 1 March and 30 June 2020. The last date on which an employee could be furloughed for the first time under the Scheme in its original form was 10 June. 

▶️ From 1 July, employees will be permitted to carry out work for their employer on a part-time basis during the furlough, with the employer responsible for paying them for their working time, and furlough pay only being available in respect of the non-working hours of their normal working week/pattern – this is referred to as ‘flexible furlough’.

▶️The amount of financial support to be provided by the Government to employers will gradually reduce from August, meaning employers will need to begin to fund part of the employees’ furlough pay.

At Syft, we want to continue to support our workers as best we can during this pandemic and will be looking to extend Full Furlough until the end of July 2020, i.e. Syft will continue to operate the furlough scheme for July in the same capacity as we have done from March through to June 2020. We will not be looking to change the furlough scheme to adapt to flexible working conditions as the scheme will generate a degree of complexity that is not adaptable to the flexible working market we are in. 

We will communicate July Furlough mid-August and pay towards the end of August. 

As the Government begins to ease lockdown measures with more industries returning to work and schools opening up, at Syft we are also looking at mechanisms to find further shifts in Industrial, Facility Management, and Retail sectors. We will look to relaunch the hospitality sector during July and August so that we can start to post shifts as the industry begins to re-open. For those of you who may not have received high income in July last year, it may be beneficial for you to pick up shifts rather than receiving furlough income. 

We will not extend the scheme beyond July 2020 and would encourage you all to watch out for new sector opportunities via email and cross-verify into other sectors on our platform so that you can benefit from the multiple sectors we are growing into for August and beyond. Join the Facebook Community group here to keep up to date with new job roles and cross-verification opportunities.

We will be sending another update email to those eligible for June furlough on 15 July. In the email, we will give the opportunity to opt-in to receive furlough for June. Please keep an eye out and remember to check your spam inbox. 

If you have any further queries please contact help@syftapp.com.

 Thank you for your continued patience and understanding,

 Team Syft

15/06/2020 (Outdated)

We hope you are well and are keeping safe during these challenging times. 

As the Government continues to impose lockdown measures in the UK, we continue to see the hospitality sector impacted resulting in little to no shift activity, therefore we are very happy to offer eligible Syfters the Job Retention Scheme again for May 2020. For industrial and facilities management workers, we have seen an increased demand so the Scheme would not be applicable.  

The Job Retention Scheme is a scheme set by HMRC and the government, not Syft. We would like to thank you for your patience and to assure you that we will do everything possible to support you through this difficult period. 

To remind everyone, under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak and will be able to pay 80% of the wages, up to a cap of £2,500 per month. The payment calculation is based on guidelines and regulations that the UK government set. We have followed the government’s guidelines closely and believe this scheme still provides the best support for our community. 

Eligibility 

​​​​​​Those eligible to be furloughed must be hospitality workers who have been on Syft’s Payroll from November 2019 to 5th March 2020. If you are eligible for the scheme, your May furlough period will start after your last shift with us in the month of May and the minimum furlough period was/will be three weeks. 

You will receive a separate email today explaining the scheme and your May furlough wage in more detail, as well as with the opportunity to participate and Opt-In. If you are eligible and accept to be furloughed by 22nd June, the May furlough wages will be paid on 26th June. 

If you are eligible you must opt in to be furloughed by 23.59 22nd June. You will not have the opportunity to opt-in for May furlough after this date.

Being furloughed is not compulsory of course, however, we do believe this is the best option for those whose industry has been particularly affected. If you agree to be furloughed, you will remain on the Syft payroll. However, you will not be permitted to continue working for Syft and your profile will be temporarily unverified. Rest assured we’ll re-verify you once the furlough period is over.

June/July and beyond 

We are thrilled to say we will be offering the Job Retention Scheme to eligible workers until the end of July 2020. Based on the government guidelines for the scheme, the selection criteria for those who might be eligible may change. Further updates from the government on the criteria will be given during the month of June. Our commitment to the scheme and furloughing our workers will depend on the Government guidelines, how businesses respond to the opening of new sectors and the impact this will have on shift availability in the app. We will provide you with an update on what changes we will be making to the scheme (if any) on 29th June 2020

If you have any further queries please contact help@syftapp.com.

Thank you for your continued patience and understanding,

Team Syft

To stay up to date and connected during this time, please join our Syfter Facebook Community here.

14/05/2020 (Outdated)

We hope you are well and are keeping safe during these challenging times. 

As the Government continues to impose lockdown measures in the UK, we continue to see the hospitality sector significantly impacted resulting in little to no shift activity, therefore we are very happy to offer eligible Syfters the Job Retention Scheme again for April 2020. For industrial and facilities management workers, we have seen an increased demand so the Scheme would not be applicable.  

The Job Retention Scheme is a scheme set by HMRC and the government, not Syft. We would like to thank you for your patience and to assure you that we will do everything possible to support you through this difficult period. 

To remind everyone, under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak, and will be able to pay 80% of the wages, up to a cap of £2,500 per month. The payment calculation is based on guidelines and regulations that the UK government set. We have followed the government’s guidelines closely and believe this scheme still provides the best support for our community. 

Eligibility 

​​​​​​Those eligible to be furloughed must be hospitality workers who have been on Syft’s Payroll from November 2019 to 19th March 2020. If you are eligible for the scheme, your April furlough period will start after your last shift with us in the month of April and the minimum furlough period was/will be three weeks. 

You will receive a separate email today explaining the scheme and your April furlough wage in more detail, as well as with the opportunity to participate and Opt-In. If you are eligible and accept to be furloughed by 21st May, the April furlough wages will be paid on 29th May 2020. 

If you are eligible you must opt in to be furloughed by 23.59 21st May. You will not have the opportunity to opt in for April furlough after this date.

Being furloughed is not compulsory of course, however, we do believe this is the best option for those whose industry has been particularly affected. If you agree to be furloughed, you will remain on the Syft payroll. However, you will not be permitted to continue working for Syft and your profile will be temporarily unverified. Rest assured we’ll re-verify you once the furlough period is over.

Please see below for FAQs relating to the Job Retention Scheme and April’s furlough. 

If you have any further queries please contact help@syftapp.com.

Thank you for your continued patience and understanding,

Team Syft

To stay up to date and connected during this time, please join our Syfter Facebook Community here.

06/05/2020 (Outdated)

Syft would like to thank you for your patience during this time, we understand it’s a stressful period for all. We are working hard with the latest government’s guidelines to determine what we can offer our workers in April in regards to Furlough.

Please note, due to the nature of agency work and the complexity of government guidelines surrounding the Job Retention Scheme, our team has been working hard to evaluate and calculate the April furlough for you. We also want to remind the community that this is a government-led scheme, not a scheme created by Syft, which means we would need to follow the guidance to ensure Syft is eligible to claim for the grant. 

We are finalising what we are able to offer and will make a formal update early next week, to those who are eligible. We apologise for the delay but due to continuous changes and complexity of the scheme, we wanted to make sure we are being vigilant.

We appreciate your understanding in advance.

Wishing you a wonderful Bank Holiday weekend,

Syft Community Team.

16/04/2020 (Outdated)

We hope you are well and are keeping safe during these challenging times. 

Syft has spent the last two weeks working closely with our finance and legal teams to understand what we can offer our workers in terms of financial assistance. We would like to thank you for your patience and to assure you that we will do everything possible to support you through this difficult period. 

We are very happy to announce we will be offering eligible Syfters the Job Retention Scheme, following the government guidance. The Scheme states that individuals who work through employment agencies and who were on the agency’s payroll on 28 February 2020, can benefit from this scheme. Under this Scheme, employers will be able to furlough workers who have no work as a direct result of the outbreak, and will be able to pay 80% of the wages, up to a cap of £2,500 per month. We have followed the government’s guidelines closely and believe this scheme provides the best support for our community. 

Therefore, we have decided to furlough hospitality workers for March,  who have been on Syft’s Payroll from November 2019 to February 2020 as the hospitality sector has been severely impacted by COVID-19 and no work is available. For industrial and facilities management workers, we have seen an increased demand so the Scheme would not be applicable. 

If you are eligible for the scheme, your March furlough period will start after your last shift with us in the month and the initial furlough period was/will be three weeks. You will receive a separate email on 8th April (Wednesday) explaining the scheme and your March furlough wage in more detail, as well as with the opportunity to participate. If you are eligible and accept to be furloughed, the March furlough wages will be paid on 17 April 2020. 

Being furloughed is not compulsory of course, however, we do believe this is the best option for those whose industry has been particularly affected. If you agree to be furloughed, you will remain on the Syft payroll. However, you will not be permitted to continue working for Syft and your profile will be temporarily unverified. Rest assured we’ll re-verify you once the furlough period is over.

 

FAQs (Updated FAQ at the top of the post)

 

1. I cannot get many shifts in the industrial and facilities management sectors as well, why am I not eligible?

The government guidance advises employers can place employees on furlough if there is no work available, as a result of coronavirus (COVID-19). In that case, the hospitality sector is severely impacted by the lockdown and social distancing measures and no work is available. 

However, we have seen an increased number of shifts for industrial and facilities management workers due to the demand of essential services. Our team is working hard to bring more businesses on board and provide more shifts to you in the coming weeks. 

Therefore, workers that have been verified for more than the hospitality sector would not be eligible.

 

 2. I was on Syft payroll in October but didn’t work with you after that, why am I not eligible?

As the availability of hospitality shifts peaked in November 2019, we believe that was the period when most active hospitality Syfters would be able to get work, and therefore their incomes are directly impacted by the coronavirus with no work available now, meeting the government guidance of eligibility for furlough. 

 

 3. How much will I get for my April furlough wage? [UPDATED on 14 May 2020]

You will receive prorated, 80% of the furlough month’s earnings from the previous year (2019) or your average monthly earnings from the 2019/20 financial year (for the PAYE period of April 2019 to Feb 2020), whichever is greater, up to £2,500. Holiday pay will be included in the furlough wage. If you worked a shift prior to 9 April 2020 you will receive a pro-rata amount to represent the period you did not work for April. See the examples below:

Example 1: 

Sam joined Syft since Jan 2019, Sam made £1000 gross income with Syft in the PAYE on or before 19 March 2019. Since then, Sam has made a total of £5000 with Syft from April 2019 to Feb 2020 for PAYE, so his average monthly earnings would be £5000/11 months in the 2019/20 financial year (April 2019 to Feb 2020) = £454.55.

If Sam is eligible for April furlough, he would be paid 80% of the greater amount, which is 80% x £1000 = £800, subject to tax, national insurance and pensions deductions. The calculations have included holiday pay.

Sam’s April furlough wage will be pro-rata, depending on his first furlough date indicated in the communications he received. If his furlough continues into April, his April furlough wage will be calculated with the above method.

 

4. Can I still work with other employers/agencies?

You will still be permitted to work with other employers, this will not affect your furlough status with Syft. And if you choose, you are also permitted to volunteer during your furloughed time.

 

5. I’m in self-isolation, can I still be furloughed?

Government guidance indicates that “employees on sick leave or self-isolating should get Statutory Sick Pay (SSP) but can be furloughed after this”. This means for Syfters who are currently on SSP, you will be able to accept to be furloughed after you come off sick leave. For Syfters who are in self-isolation but do not receive SSP, they can accept to be furloughed now.

 

 6. Am I able to get furloughed if I have applied for Universal Credit or other grants?

If your salary is reduced as a result of being furloughed, you may be eligible for support through the welfare system, including Universal Credit, as it is means-tested.

If you are already on Universal Credit beforehand, and if you’re earning less because you’re on furlough, your Universal Credit payment might change – find out how earnings affect your payments.

 

7. How do I know if I have been accepted/processed to be furlough?

You have received an email that allows you to accept participation to be furloughed. Provided you have clicked the “Accept” button by 23:59 21st May 2020, you will receive an email confirming your acceptance within 7 days.

 

 8. How can I see how much I earnt each month in 2019? 

You can check the payslips on Paycircle.

 

 9. What if I am verified for Industrial or Facilities Management as well as Hospitality? Will I still be eligible? 

Yes, if you have only worked in hospitality roles for the PAYE period from Nov 2019 to March 2020, you may be eligible for April furlough.

 

 10. I haven’t worked a shift this year, will I still be eligible? 

If you were on Syft’s payroll in November and December 2019 for Hospitality work only, you may be eligible to participate in the Furlough scheme. 

 

11. When the profiles are going to be re-verified, is this going to change anything? 

No, your rating, information and verified roles won’t change. Your network may change if clients have edited them.

 

12. I didn’t work for Syft during November or December 2019 due to my studies and then couldn’t get a shift this year. Can I still get furlough if I prove this?

Unfortunately you can’t be furloughed if you were not on the payroll with Syft from November 2019 to 19th March 2020.

 

13. I am verified for Hospitality, Industrial and Facilities Management roles but have never worked or been offered a shift in the Industrial or Facilities Management sectors, am I eligible? 

Yes, if your November to 19th March 2020 payroll didn’t include any Facilities Management or Industrial shifts, you will be eligible. If you have worked any shifts in any sector in April, you are not eligible for March furlough.

 

14. I’ve always only worked hospitality shifts with Syft before the lockdown. Only recently have I been verified for Facilities Management / Industrial role and worked recently in April. Am I eligible for the April furlough?

Yes, as long as you have only been working in hospitality shifts for the PAYE period from Nov 19 to 19 March  2020, you may be eligible. If you have worked any shifts in any sector in April, unfortunately you would not be eligible for April furlough.

 

 15. If I furlough for April does this mean I can’t work in May? 

Your acceptance to April furlough does not mean you cannot work in May. However, only those who don’t work in May will be eligible if Syft decided to furlough workers for May. You are however able to work outside of Syft with other organisations and companies if you choose to do so.

 

16. Will Syft be running furlough for May?

We will be working alongside government guidelines on a monthly basis to understand if we are able to offer furlough to our workers. With the UK lockdown rules changing weekly, we can not guarantee what months we will be offering the scheme. As soon as we have an update regarding May furlough, we will reach out to the Syfter community. We plan to announce the May furlough scheme on 15 June 2020. 

 

 17. What date will I receive Aprils furlough? 

All eligible workers will receive April’s furlough payment on 29th May if they opt-in by 23.59 21st May.

 

 18. Why are we receiving Aprils furlough in May and not at the end of April? 

 The Job Retention Scheme, set by the government works one month behind the month just gone. Therefore, during April we were working on March’s furlough and during May we work on calculating those eligible for April Furlough. 

 

 19. If I said yes to March furlough can I say no to April furlough?

Yes, you have the option to opt into being furloughed for April. The Job Retention Scheme is not a compulsory one therefore it’s up to you if you would like to participate. Those eligible have until 21st May at midnight to opt into April furlough.

 

 20. I didn’t receive payment in March for Furlough, will I relieve it for April? 

All eligible workers for April furlough have been emailed and contacted. There are some individuals who didn’t qualify for March furlough who do for April, therefore please check your emails for updates.

 

 21. Why is my pay different in April to March?

Your pay may be different from your March Pay as we have followed the government guidelines to pay 80% of the higher of:

  1. the same pay that you would have received for the same period last year
  2. the average earnings for the year April-March (this will be your total earnings divided by the number of months you were employed by Syft).

22. Why did I receive an advance in March’s furlough payment? 

Syft was aware of the delay of the April furlough announcement and an advance was included to aid our Syfters financial situation between furlough announcements.

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