Blog

Coronavirus Updates for Clients (Updated 24.03.20)

  • Josh Kennedy
  • 4th March 2020
Please check this page daily for all the latest updates regarding the Coronavirus. We are monitoring closely any further advice from the government and NHS regarding the outbreak and will send timely communications to our users via email and In app.

24.03.20

Following the government’s latest guidance on Covid-19, we have updated our policy accordingly to help prevent the spread of coronavirus and safeguard our employees and Syfters. 

We all play a vital part to prevent the spread of coronavirus and save lives. The new guidance requests all non-essential premises must now close. Syft will only accept the following type of establishment to post shifts from today (24 March), until the government reviews this policy in three weeks. 

  • Supermarkets and other food shops, health shops, pharmacies including non-dispensing pharmacies, home and hardware shops, corner shops, etc.
  • Online retail, warehouses and delivery service that support the above establishments
  • Restaurants that offer food delivery and takeaway services
  • Cafés or canteens at hospitals, care homes or schools; prison and military canteens; services providing food or drink to the homeless.

We suggest you cancel any bookings that may not follow the guidance as soon as possible. Our customer success team and account managers may get in touch with you to confirm your type of premises if necessary. You can find the full guidance here.

Our service to you

With enhanced social distancing and the banning of gatherings of more than two people in public, your account manager will continue to maintain frequent contacts with you regarding your booking needs via emails, phone calls and video conferencing, instead of face-to-face meetings or check-ins. We hope you understand these measures are in place to help tackle the outbreak and protect our employees and Syfters. 

If you operate an essential premise…

Health and safety of our Syfters are our major concerns, we strongly recommend you to follow the government guidance to maintain social distancing within your venue if possible. 

  • Ensure a distance of two meters between customers and customer-facing roles; 
  • Let people enter the shop only in small groups, to ensure that spaces are not crowded; 
  • Queue control is required outside of the essential premises.

We also suggest you maintain frequent cleaning and environmental hygiene by using disinfectant solutions to clean your premises and especially high-contact areas such as bathrooms, door handles, grab-rails etc. 

17.03.20

Following the NHS latest recommendations, we have asked all Syfters who are in shared living arrangements to be aware of and recognise any symptoms in others. If someone they live with is showing symptoms of Coronavirus then we have asked them to stay home for 14 days and not to book on any shifts.

We have requested Syfters to stay at home for 7 days if they have either:

  • A high temperature – you feel hot to touch on your chest or back
  • A new, continuous cough – this means you’ve started coughing repeatedlyWe’ve requested that if a Syfter has booked shifts but has since started feeling unwell before attending the shift, for them to not attend the shift and let our team know as soon as possible via live-chat and help@syftapp.com.

In order to further protect our clients and Syfter community, we now ask if Syfters are fit to work when booking and confirming a shift. By confirming their shift, they are declaring that they are fit to work and have no reason to self isolate. They are also confirming that they have read the government and NHS advice and guidelines. This step is important and must be completed.

To see the declaration, Syfters were asked to update to the latest version of the app. If you have any questions about this in-app message, please contact help@syftapp.com

13.03.20

Following the government latest guidance on delaying the Covid-19 outbreak, we ask all Syfters who have coronavirus symptoms (a high temperature or a new, continuous cough), however mild, to not book onto any shifts as a precaution, and follow NHS advice to stay at home for 7 days, stay indoors and avoid contact with other people and seek NHS medical assistance if needed.

We have also requested each worker to confirm they are fit for work when confirming their shift attendance.

If there is any suspected/confirmed at your premises, please let us know as soon as possible via customersuccess@syftapp.com.

Guidance on Cleaning Shifts

Health and safety is a primary concern for everyone. When creating a cleaning shift, we strongly recommend you to provide detailed health and safety information for our workers so they can be prepared. Please ensure you are responsible to provide adequate cleaning protections and supplies including gloves, disinfectant or masks. If there are any suspected/confirmed cases of Covid-19 at your premises, we ask you to not to post the shift and inform us immediately via customersuccess@syftapp.com.

27.02.20

Following NHS advice, we asked all Syfters who have traveled to or been in contact with someone who has recently traveled to affected countries to not book onto any shifts as a precaution and to let us know via email, stay indoors and avoid contact with other people and seek NHS medical assistance if needed.

  • Cambodia
  • China
  • Hong Kong
  • Iran
  • Italy
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar (Burma)
  • Singapore
  • South Korea
  • Taiwan
  • Tenerife – only the H10 Costa Adeje Palace Hotel
  • Thailand
  • Vietnam

We wanted to update you with the latest information regarding Coronavirus. The UK Chief Medical Officers have raised the risk to the public from low to moderate. But the risk to individuals still remains low.

Northern Italy, as well as a few other countries, have now been named countries at risk. Please see the NHS website for the full list of countries affected. Due to the high transmission rate, we have asked all Syfters who have travelled to or been in contact with someone who has recently travelled to Italy, Wuhan, other parts of China, Hong Kong, South Korea, Thailand, Japan, Taiwan, Singapore, Malaysia or Macau,  to not book onto any shifts as a precaution.

As this is a developing situation, we will share any relevant updates via email or in app messages. Additionally, we also ask all clients to please let us know if there are any suspected cases inside their premises. 

For more information and updates, please visit World Health Organization or the following government sites: UK & Travel Advice

If you have any further questions or assistance with the matter, please email customersuccess@syftapp.com or call 020 8080 0500.

Should you have any questions regarding the outbreak or need to inform us of any suspected cases within your premises, please get in touch with our Customer Success Team via in-app Live Chat, call 020 8080 0500, alternatively contact your Account Manager.

 

11.02.20

As you are aware, there has been a viral pneumonia outbreak in Wuhan, other parts of China, Hong Kong and Macau caused by a “novel Coronavirus” or the “Wuhan virus”.  

The health and safety of all Syfters and clients is our top priority, and we are closely following updates from the NHS and World Health Organization.  Currently, we have no reports of Syfters experiencing symptoms related to the virus. 

Due to the high transmission rate, we have asked all Syfters who have traveled to or been in contact with someone who has recently traveled to Wuhan, other parts of China, Hong Kong and Macau in the last 14 days to not book onto any shifts as a precaution, stay indoors and avoid contact with other people and seek NHS medical assistance if needed. 

As this is a developing situation, we will share any relevant updates via email or in app messages. Additionally, we also ask all clients to please let us know if there are any suspected cases inside their premises.

For more information and updates, please visit World Health Organization or the following government sites: UK & Travel Advice.

If you have any further questions or assistance with the matter, please email customersuccess@syftapp.com or call 020 8080 0500.

 

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